{"version":"1.0","provider_name":"Gestions hospitali\u00e8res","provider_url":"https:\/\/www.ricom-web8.com\/gestions","author_name":"Gestions hospitali\u00e8res","author_url":"https:\/\/www.ricom-web8.com\/gestions\/author\/benjamin\/","title":"Benchmarking\u2009: am\u00e9liorer la gestion de la messagerie - Gestions hospitali\u00e8res","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"G2sr3c32bn\"><a href=\"https:\/\/www.ricom-web8.com\/gestions\/benchmarking-ameliorer-la-gestion-de-la-messagerie\/\">Benchmarking\u2009: am\u00e9liorer la gestion de la messagerie<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.ricom-web8.com\/gestions\/benchmarking-ameliorer-la-gestion-de-la-messagerie\/embed\/#?secret=G2sr3c32bn\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0Benchmarking\u2009: am\u00e9liorer la gestion de la messagerie\u00a0\u00bb &#8212; Gestions hospitali\u00e8res\" data-secret=\"G2sr3c32bn\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","description":"\u00c0\u00a0l\u2019automne 2018, \u00e0 la demande de gestionnaires logistiques d\u2019un \u00e9tablissement de sant\u00e9, nous avons men\u00e9 un exercice de benchmarking sur le service de messagerie interne de l\u2019une de leurs installations. Une liste g\u00e9n\u00e9rique de l\u2019ensemble des flux qui circulent en interne a \u00e9t\u00e9 obtenue (encadr\u00e9) \u00e0 partir d\u2019entretiens avec les gestionnaires de l\u2019installation concern\u00e9e, ainsi que d\u2019observations provenant d\u2019autres enqu\u00eates(2). Ces flux pourraient \u00eatre pris en charge par une \u00e9quipe&hellip;"}