{"version":"1.0","provider_name":"Gestions hospitali\u00e8res","provider_url":"https:\/\/www.ricom-web8.com\/gestions","author_name":"yann Le Sager","author_url":"https:\/\/www.ricom-web8.com\/gestions\/author\/lesager-yannstudioricom-com\/","title":"La satisfaction client chez A\u00e9roports de Paris - Gestions hospitali\u00e8res","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"FmnkQH5RVN\"><a href=\"https:\/\/www.ricom-web8.com\/gestions\/dominique-mary\/\">La satisfaction client chez A\u00e9roports de Paris<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.ricom-web8.com\/gestions\/dominique-mary\/embed\/#?secret=FmnkQH5RVN\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0La satisfaction client chez A\u00e9roports de Paris\u00a0\u00bb &#8212; Gestions hospitali\u00e8res\" data-secret=\"FmnkQH5RVN\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","description":"\ufeffDipl\u00f4m\u00e9e des Ponts et Chauss\u00e9es, Dominique Mary a int\u00e9gr\u00e9 Air Inter avant de rejoindre Air France en tant que responsable qualit\u00e9 et des services aux clients. En 2008, elle est nomm\u00e9e directrice de la satisfaction clients chez A\u00e9roport de Paris (ADP). Nous avons demand\u00e9 \u00e0 Martin Deburaux, chef d\u2019entreprise, \u00e9tudiant \u00e0 Grenoble \u00c9cole de management et charg\u00e9 de projet au sein de l\u2019Acad\u00e9mie du service, de la rencontrer pour discuter de la satisfaction client et du service au sein de cette grande entreprise de service public.","thumbnail_url":"https:\/\/gestions-hospitalieres.fr\/wp-content\/uploads\/2012\/10\/Mme-MARY-200x200.jpg"}