{"id":15845,"date":"2015-11-01T00:00:00","date_gmt":"2015-10-31T23:00:00","guid":{"rendered":"http:\/\/ricom-web.com\/gestions-hospitalieres\/un-hotel-a-lhopital\/"},"modified":"2018-04-04T17:39:26","modified_gmt":"2018-04-04T15:39:26","slug":"un-hotel-a-lhopital","status":"publish","type":"post","link":"https:\/\/www.ricom-web8.com\/gestions\/un-hotel-a-lhopital\/","title":{"rendered":"Un h\u00f4tel \u00e0 l\u2019h\u00f4pital"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Temps de lecture\u00a0: <\/span> <span class=\"rt-time\"> 3<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><p>En mai 2015, j\u2019ai particip\u00e9 au programme d\u2019\u00e9change HOPE dont le th\u00e8me \u00e9tait\u2009: \u00ab H\u00f4pital 2020 \u00bb. Nous \u00e9tions six Europ\u00e9ens accueillis dans trois \u00e9tablissements de sant\u00e9 polonais. Pendant quatre semaines, en bin\u00f4me avec un professionnel de sant\u00e9 grec, j\u2019ai observ\u00e9 le fonctionnement de l\u2019h\u00f4pital de Biala-Podlaska, une ville de 60\u2009000\u00a0habitants situ\u00e9e \u00e0 50 km de la fronti\u00e8re bi\u00e9lorusse, \u00e0 la limite de l\u2019espace Schengen. Cet \u00e9tablissement public de 654\u00a0lits emploie 1\u2009030 professionnels\u2009: m\u00e9decins, infirmi\u00e8res et administratifs (les autres corps de m\u00e9tiers sont sous-trait\u00e9s \u00e0 des soci\u00e9t\u00e9s priv\u00e9s). Ce dynamique centre, aux services tous certifi\u00e9s ISO 9001, a modernis\u00e9 et agrandi ses b\u00e2timents et d\u00e9veloppe de nombreux projets.<\/p>\n<p>Dans le cadre de l\u2019\u00e9change HOPE, l\u2019\u00e9tablissement h\u00f4te s\u2019engage \u00e0 loger les stagiaires. Mon partenaire grec et moi-m\u00eame avons \u00e9t\u00e9 ainsi accueillis dans un \u00ab\u2009h\u00f4tel \u00e0 l\u2019h\u00f4pital\u2009\u00bb, qui a ouvert ses portes en septembre 2014.<\/p>\n<button data-toggle=\"collapse\" data-target=\"#4859\">figure 1<\/button><div id=\"4859\" class=\"encadre collapse\"><h1>figure 1<\/h1>\n<h2>Biala-Podlaska - Pologne<\/h2>\n<p><img decoding=\"async\" alt=\"carte Pologne\" data-entity-type=\"file\" data-entity-uuid=\"4aab6189-e32f-4bec-8a97-71b5e7ddd26b\" src=\"https:\/\/gestions-hospitalieres.fr\/wp-content\/uploads\/ill_2015_537_2.png\" \/><\/p>\n<\/div>\n<div class=\"ac8ad30f-8009-4233-a7c0-0211177bac1a\" style=\"display: none;\"><\/div>\n<h1>Un projet innovant<\/h1>\n<p>Voil\u00e0 presque dix ans que le directeur de l\u2019h\u00f4pital polonais avait cette id\u00e9e en t\u00eate\u2009: ouvrir un h\u00f4tel \u00e0 l\u2019int\u00e9rieur de l\u2019h\u00f4pital. Le co\u00fbt d\u2019un tel b\u00e2timent d\u00e9di\u00e9 \u00e9tait cependant beaucoup trop \u00e9lev\u00e9. C\u2019est la cr\u00e9ation d\u2019un nouveau b\u00e2timent (pour services administratifs et centre de r\u00e9\u00e9ducation) dans l\u2019enceinte de l\u2019h\u00f4pital qui lui a permis de d\u00e9velopper son projet sur le dernier \u00e9tage. Il s\u2019agissait\u2009:<\/p>\n<ul>\n<li>d\u2019offrir une possibilit\u00e9 d\u2019h\u00e9bergement pour les mamans d\u2019enfants hospitalis\u00e9s \u00e0 un tarif tr\u00e8s privil\u00e9gi\u00e9\u2009;<\/li>\n<li>de proposer des facilit\u00e9s de logement pour les familles des patients hospitalis\u00e9s\u2009;<\/li>\n<li>de fournir une formule tout compris (repas et logement) pour les personnes en formation dans l\u2019\u00e9tablissement (m\u00e9decins, internes, infirmi\u00e8res, \u00e9tudiants\u2026).<\/li>\n<\/ul>\n<p>Il est difficile de conna\u00eetre le co\u00fbt r\u00e9el de cet \u00e9tage h\u00f4telier, une opportunit\u00e9 dans un projet pris en charge par le gouvernement polonais. L\u2019h\u00f4tel comprend seize chambres regroup\u00e9es sur un \u00e9tage\u2009:<\/p>\n<ul>\n<li>dix chambres de un lit,<\/li>\n<li>quatre chambres de deux lits,<\/li>\n<li>deux appartements.<\/li>\n<\/ul>\n<p>Le prix pour une nuit\u2009:<\/p>\n<ul>\n<li>80 z\u0142oty pour un lit (20 \u20ac),<\/li>\n<li>100 z\u0142oty pour deux lits (25 \u20ac),<\/li>\n<li>120 z\u0142oty pour un appartement (30 \u20ac).<\/li>\n<\/ul>\n<p>Un tarif pr\u00e9f\u00e9rentiel inf\u00e9rieur a \u00e9t\u00e9 n\u00e9goci\u00e9 pour les mamans des enfants hospitalis\u00e9s.<\/p>\n<h1>Organisation<\/h1>\n<p>Un coin repas pour les petits d\u00e9jeuners reste \u00e0 d\u00e9velopper pour que le terme \u00ab\u2009h\u00f4tel\u2009\u00bb puisse \u00eatre appliqu\u00e9. Les petits d\u00e9jeuners sont actuellement servis en chambre.<\/p>\n<p>Deux personnes d\u00e9di\u00e9es \u00e0 l\u2019\u00e9tage \u00ab\u2009h\u00f4telier\u2009\u00bb sont employ\u00e9es par l\u2019h\u00f4pital, de 7\u2009h\u200930 \u00e0 15\u2009h. L\u2019une est charg\u00e9e de superviser l\u2019entretien des chambres, de commander les petits d\u00e9jeuners, de servir et d\u2019encaisser les nuits d\u2019h\u00f4tel. L\u2019autre s\u2019occupe de l\u2019entretien courant et sera ensuite charg\u00e9e du d\u00e9veloppement marketing, car l\u2019objectif est de remplir les lits pour rentabiliser. Il est envisag\u00e9 de d\u00e9velopper l\u2019offre d\u2019accueil et d\u2019ouvrir les chambres non utilis\u00e9es par les familles des patients aux touristes ou pour des occasions particuli\u00e8res comme des mariages ou des anniversaires\u2026<\/p>\n<p>Le service de s\u00e9curit\u00e9 prend ensuite le relais de ces deux personnes via les cam\u00e9ras de surveillance.<\/p>\n<p>Une femme de m\u00e9nage employ\u00e9e par un organisme priv\u00e9 s\u2019occupe de l\u2019entretien des chambres (l\u2019h\u00f4pital a externalis\u00e9 au priv\u00e9 l\u2019entretien des locaux, la blanchisserie, la cuisine et le service technique).<\/p>\n<p>Le nombre d\u2019agents pour l\u2019h\u00f4tel sera peu \u00e0 peu adapt\u00e9.<\/p>\n<h1>Premiers bilans<\/h1>\n<p>Les premiers r\u00e9sultats de l\u2019exp\u00e9rience sont satisfaisants.<\/p>\n<button data-toggle=\"collapse\" data-target=\"#4858\">tableau 1<\/button><div id=\"4858\" class=\"encadre collapse\"><h1>tableau 1<\/h1>\n<h2>Premier bilan de l\u2019h\u00f4pital hospitalier<\/h2>\n<p><img decoding=\"async\" alt=\"tableau premier bilan\" data-entity-type=\"file\" data-entity-uuid=\"c2318085-86e0-495a-a707-db80c5cffcfe\" src=\"https:\/\/gestions-hospitalieres.fr\/wp-content\/uploads\/ill_2015_537_1.png\" \/><\/p>\n<\/div>\n<div class=\"08eea507-6f89-4c9f-b950-29a4fe2293b3\" style=\"display: none;\"><\/div>\n<p>Les auteurs du projet esp\u00e8rent augmenter le taux d\u2019occupation quand la zone d\u00e9di\u00e9e \u00ab\u2009petit d\u00e9jeuner\u2009\u00bb sera op\u00e9rationnelle. \u00c0 partir de l\u00e0, le \u00ab\u2009marketing\u2009\u00bb va se mettre en place pour proposer et d\u00e9velopper l\u2019offre.<\/p>\n<p>Cette conception d\u2019un \u00ab\u2009h\u00f4tel \u00e0 l\u2019h\u00f4pital\u2009\u00bb est diff\u00e9rente du mod\u00e8le fran\u00e7ais qui commence \u00e0 \u00e9merger exclusivement autour de la chirurgie ambulatoire.<\/p>\n<p>Le concept polonais pourrait compl\u00e9ter le concept fran\u00e7ais pour une meilleure rentabilit\u00e9 et occupation de ces h\u00f4tels. \u00c0 l\u2019heure o\u00f9 la situation financi\u00e8re de bon nombre d\u2019\u00e9tablissements vire au rouge, de nouvelles pistes doivent \u00eatre trac\u00e9es pour trouver des fonds.<\/p>\n<p>L\u2019occasion pour \u00ab l\u2019h\u00f4pital \u00bb de retrouver son r\u00f4le premier quand h\u00f4pital et h\u00f4tel ne faisaient qu\u2019un\u2026<\/p>\n<script>function PlayerjsAsync(){} if(window[\"Playerjs\"]){PlayerjsAsync();}<\/script>","protected":false},"excerpt":{"rendered":"<p>Depuis plus de trente ans, la F\u00e9d\u00e9ration europ\u00e9enne des h\u00f4pitaux (HOPE) organise un programme d\u2019\u00e9change de cadres hospitaliers pour d\u00e9couvrir et observer le fonctionnement des services de sant\u00e9 d\u2019autres pays europ\u00e9ens. Chaque ann\u00e9e, pendant un mois, environ 150 personnes \u2013 directeurs, m\u00e9decins, cadres de sant\u00e9, ing\u00e9nieurs \u2013 participent \u00e0 cet \u00e9change, unique en Europe. Les \u00e9tablissements d\u2019accueil \u00e9laborent un programme qui permet de d\u00e9couvrir un syst\u00e8me de sant\u00e9 diff\u00e9rent et les \u00ab stagiaires \u00bb sont invit\u00e9s \u00e0 travailler sur une probl\u00e9matique qu\u2019ils restituent lors de l\u2019Agora HOPE annuelle.<\/p>\n","protected":false},"author":1202,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[3,2],"tags":[2094,2095,156,2093,2092],"class_list":["post-15845","post","type-post","status-publish","format-standard","hentry","category-experience","category-gestions-hospitalieres","tag-biala-podlaska","tag-hope","tag-hopital","tag-hotel","tag-pologne"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Un h\u00f4tel \u00e0 l\u2019h\u00f4pital - Gestions hospitali\u00e8res<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ricom-web8.com\/gestions\/un-hotel-a-lhopital\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Un h\u00f4tel \u00e0 l\u2019h\u00f4pital - Gestions hospitali\u00e8res\" \/>\n<meta property=\"og:description\" content=\"Depuis plus de trente ans, la F\u00e9d\u00e9ration europ\u00e9enne des h\u00f4pitaux (HOPE) organise un programme d\u2019\u00e9change de cadres hospitaliers pour d\u00e9couvrir et observer le fonctionnement des services de sant\u00e9 d\u2019autres pays europ\u00e9ens. 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