{"id":42508,"date":"2020-11-01T10:54:07","date_gmt":"2020-11-01T09:54:07","guid":{"rendered":"https:\/\/gestions-hospitalieres.fr\/?p=42508"},"modified":"2020-11-24T10:47:47","modified_gmt":"2020-11-24T09:47:47","slug":"la-e-admission","status":"publish","type":"post","link":"https:\/\/www.ricom-web8.com\/gestions\/la-e-admission\/","title":{"rendered":"La e-admission"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Temps de lecture\u00a0: <\/span> <span class=\"rt-time\"> 2<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><p>Le projet e-admission, enjeu strat\u00e9gique pour la direction du CHU de Montpellier, s\u2019inscrit dans une dynamique d\u2019innovation, d\u2019am\u00e9lioration et de recherche de qualit\u00e9 du parcours du patient. En effet, avec des temps d\u2019attente au bureau des entr\u00e9es allant de 20 \u00e0 40\u00a0minutes, il devenait urgent de trouver des solutions. D\u00e8s 2018, rel\u00e8ve Elizabeth Mathieu, responsable du d\u00e9partement Accueil\/facturation\/CIV, \u00ab<i>\u200930 \u00e0 40\u2009% des patients pouvaient retirer leur dossier \u00e0 la borne sans passer par le bureau des entr\u00e9es<\/i>\u2009\u00bb. Fin ao\u00fbt 2020, avec 15\u00a0bornes intelligentes install\u00e9es, la moiti\u00e9 des patients ne passe plus par le bureau des entr\u00e9es et, comme le pr\u00e9cise la responsable du projet Bornes d\u2019accueil, \u00ab\u2009<i>avec des temps d\u2019attente consid\u00e9rablement r\u00e9duits, soit moins de 6 minutes\u2009<\/i>\u00bb. Un pari r\u00e9ussi\u00a0!<\/p>\n<p><b>La r\u00e9organisation humaine<\/b><\/p>\n<p>Les gains g\u00e9n\u00e9r\u00e9s par l\u2019automatisation des pr\u00e9admissions et la diminution du flux des patients au bureau des entr\u00e9es ont permis de red\u00e9ployer des personnels sur des activit\u00e9s \u00e0 forte valeur ajout\u00e9e pour am\u00e9liorer l\u2019accueil, la fiabilit\u00e9 de l\u2019admission et de la facturation.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p><b>Des traitements intelligents au c\u0153ur de l\u2019offre e-admission<\/b><\/p>\n<p>L\u2019automatisation de la pr\u00e9admission est possible via des traitements intelligents, co-construits avec MiPih, et la plateforme de gestion administrative du patient (GAP) Pastel. Ces traitements permettent de meilleures efficacit\u00e9 et fiabilit\u00e9 dans le traitement des dossiers. \u00ab\u2009<i>Tous les jours, <\/i><i>2\u2009900\u00a0dossiers externes sont pr\u00e9par\u00e9s en pr\u00e9admission d\u2019apr\u00e8s les agendas m\u00e9dicaux<\/i>\u2009\u00bb, explique Elizabeth Mathieu. Tout cela a n\u00e9cessit\u00e9, en collaboration avec les \u00e9quipes de la DSI, un travail sur la mise au point de param\u00e9trages importants. Pour Tristan\u00a0M\u00e9riadec, responsable adjoint du secteur Applications, \u00ab<i>\u2009la mise en \u0153uvre technique de ce projet a pr\u00e9sent\u00e9 trois\u00a0d\u00e9fis\u2009: l\u2019interop\u00e9rabilit\u00e9, la fiabilit\u00e9 et le caract\u00e8re innovant des solutions mises en place<\/i>. <i>Nous pouvons t\u00e9moigner de la forte r\u00e9activit\u00e9 du MiPih et de solutions aujourd\u2019hui matures et fiables.<\/i>\u2009\u00bb<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p><b>Des r\u00e9sultats plus que satisfaisants<span class=\"Apple-converted-space\">\u00a0<\/span><\/b><\/p>\n<p>Fin 2018, une enqu\u00eate a \u00e9t\u00e9 r\u00e9alis\u00e9e aupr\u00e8s des usagers. Ils ont pl\u00e9biscit\u00e9 les bornes d\u2019accueil, avec une note de 7\/10 pour le gain de temps et 7,9\/10 pour les ambulanciers. Et Elizabeth\u00a0Mathieu de pr\u00e9ciser\u2009: \u00ab\u2009<i>Au niveau du personnel, des actions d\u2019accompagnement ont \u00e9t\u00e9 n\u00e9cessaires pour permettre la mont\u00e9e en comp\u00e9tences des \u00e9quipes du bureau des entr\u00e9es sur les activit\u00e9s en back-office. Quant aux m\u00e9decins, ils constatent une nette am\u00e9lioration gr\u00e2ce \u00e0 la ma\u00eetrise du flux des patients\u2009; il y a moins de retard dans les rendez-vous.<\/i>\u00a0\u00bb<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>Un grand nombre d\u2019\u00e9tablissements sont venus voir le projet du CHU et, depuis, mettent en place le portail et les bornes d\u2019admission dans leurs \u00e9tablissements.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>Fort de cette exp\u00e9rience, MiPih enrichit son offre Digitale Patient et lance en fin d\u2019ann\u00e9e une version de la e-admission avec de nouvelles fonctionnalit\u00e9s et disponible sur smartphone. Elle r\u00e9pondra aux nouveaux usages num\u00e9riques impos\u00e9s par la crise sanitaire in\u00e9dite que nous traversons.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-medium wp-image-42510\" src=\"https:\/\/gestions-hospitalieres.fr\/wp-content\/uploads\/2020\/11\/Capture-d\u2019\u00e9cran-2020-11-23-\u00e0-10.59.37-300x292.png\" alt=\"\" width=\"300\" height=\"292\" srcset=\"https:\/\/www.ricom-web8.com\/gestions\/wp-content\/uploads\/2020\/11\/Capture-d\u2019\u00e9cran-2020-11-23-\u00e0-10.59.37-300x292.png 300w, https:\/\/www.ricom-web8.com\/gestions\/wp-content\/uploads\/2020\/11\/Capture-d\u2019\u00e9cran-2020-11-23-\u00e0-10.59.37-768x748.png 768w, https:\/\/www.ricom-web8.com\/gestions\/wp-content\/uploads\/2020\/11\/Capture-d\u2019\u00e9cran-2020-11-23-\u00e0-10.59.37.png 920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<hr \/>\n<p><a href=\"https:\/\/www.mipih.fr\" target=\"_blank\" rel=\"noopener noreferrer\">www.mipih.fr<\/a><\/p>\n<p><img decoding=\"async\" class=\"alignleft wp-image-42509\" src=\"https:\/\/gestions-hospitalieres.fr\/wp-content\/uploads\/2020\/11\/MiPih-300x133.png\" alt=\"\" width=\"200\" height=\"87\" srcset=\"https:\/\/www.ricom-web8.com\/gestions\/wp-content\/uploads\/2020\/11\/MiPih-1024x453.png 1024w, https:\/\/www.ricom-web8.com\/gestions\/wp-content\/uploads\/2020\/11\/MiPih-1536x679.png 1536w, https:\/\/www.ricom-web8.com\/gestions\/wp-content\/uploads\/2020\/11\/MiPih.png 1662w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<script>function PlayerjsAsync(){} if(window[\"Playerjs\"]){PlayerjsAsync();}<\/script>","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Temps de lecture\u00a0: <\/span> <span class=\"rt-time\"> 2<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>Le projet e-admission, enjeu strat\u00e9gique pour la direction du CHU de Montpellier, s\u2019inscrit dans une dynamique d\u2019innovation, d\u2019am\u00e9lioration et de recherche de qualit\u00e9 du parcours du patient. En effet, avec des temps d\u2019attente au bureau des entr\u00e9es allant de 20 \u00e0 40\u00a0minutes, il devenait urgent de trouver des solutions. D\u00e8s 2018, rel\u00e8ve Elizabeth Mathieu, responsable du d\u00e9partement Accueil\/facturation\/CIV, \u00ab\u200930 \u00e0 40\u2009% des patients pouvaient retirer leur dossier \u00e0 la borne&hellip; <\/p>\n","protected":false},"author":23133,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[2,6907],"tags":[],"class_list":["post-42508","post","type-post","status-publish","format-standard","hentry","category-gestions-hospitalieres","category-publiredactionnel"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>La e-admission - Gestions hospitali\u00e8res<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ricom-web8.com\/gestions\/la-e-admission\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La e-admission - Gestions hospitali\u00e8res\" \/>\n<meta property=\"og:description\" content=\"Temps de lecture\u00a0:  2 minutesLe projet e-admission, enjeu strat\u00e9gique pour la direction du CHU de Montpellier, s\u2019inscrit dans une dynamique d\u2019innovation, d\u2019am\u00e9lioration et de recherche de qualit\u00e9 du parcours du patient. En effet, avec des temps d\u2019attente au bureau des entr\u00e9es allant de 20 \u00e0 40\u00a0minutes, il devenait urgent de trouver des solutions. 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